Last updated: February 2023
WHEN THIS POLICY APPLIES
COLLECTION OF INFORMATION
We may collect and store various information about you, including information that you provide to us, information that we automatically collect through your use of our Services, and information from publicly available sources or third parties, as follows:
Information You Provide Us Directly:
We collect information when you register for an account, participate in interactive features in the App, fill out a form or a survey, make a purchase, communicate with us via social media sites, request customer support, or otherwise communicate with us. The information you may provide includes your name, email, password, street address, payment method information, feedback and survey responses, and other information about you included within your messages to us or otherwise provided through the Services.
Information We Collect About You:
When you use our Services, we collect the following information about you:
Usage Information: Whenever you use our Services, we collect usage information, such as the sessions you use, videos you view or content you listen to, what screens or features you access, and other similar types of usage information.
Transactional Information: When you make a purchase, we collect information about the transaction, such as product description, price, subscription or free trial expiration date, and time and date of the transaction.
Log Information: We collect standard log files when you use our Services, which include the type of web browser you use, app version, access times and dates, pages viewed, your IP address, and the page you visited before navigating to our Site.
Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, device identifiers set by your device operating system, and mobile network information (like your connection type, carrier and region).
Information We Record: On some occasions, we may record phone or video calls with your consent, such as in connection with our coaching program or when you provide us with feedback or market research.
Information We Generate: We generate some information about you based on other information we have collected. For example, like most platforms, we use your IP address to derive the approximate location of your device.
Information We Collect from Other Sources:
We also obtain information about you from other sources, including transaction information from third-party app stores you use to install our App or purchase a subscription. Additionally, if you create or log into your account through a social media service account, we will have access to certain information from that account, such as your name and other account information, in accordance with the authorization procedures set by that social media service. Finally, we may obtain information about you from publicly available sources, marketing and advertising partners, consumer research platforms, and/or business contact databases.
How We Use Information
We use the information we collect to:
Provide, maintain and improve our Services, including debugging to identify and repair errors, and developing new products and services;
Process transactions and fulfill orders;
Send you transactional or relationship messages, such as receipts, account notifications, customer service responses, and other administrative messages;
Communicate with you about products, services, and events offered by Pryme Infil and others, request feedback, and send news or other information we think will be of interest to you;
Monitor and analyze trends, usage, and activities in connection with our Services;
Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Pryme Infil and others, including to enforce our agreements and policies;
Comply with the law, such as by processing transactional records for tax filings and other compliance activities;
Personalize your online experience and the advertisements you see on other platforms based on your preferences, interests, and browsing behavior; and
Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards.
How We Share Information
With companies and contractors that perform services for us, including email service providers, payment processors, fraud prevention vendors and other service providers;
In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including court order, subpoena, or other lawful requests by public authorities to meet national security or law enforcement requirements;
If we believe your actions are inconsistent with our user agreements or policies, if we believe you have violated the law, or to protect the rights, property, and safety of Pryme Infil or others;
In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
Between and among Pryme Infil and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; and
With your consent or at your direction.
We also share aggregated or other information not subject to obligations under the data protection laws of your jurisdiction with third parties.
Advertising and Analytics Services
Pryme Infil is based in the United States and processes information in the United States, which may not provide equivalent levels of data protection as your home jurisdiction.
You may update certain account information you provide to us (such as your password, name and email address) by logging into your account or contacting us through our Help Center at [email protected]. If you wish to disable your account, please contact us at [email protected], but note that we retain certain information when required or permitted by law. We also retain cached or archived copies of information about you for a certain period of time.
You may opt out of receiving promotional emails from Pryme Infil by following the instructions in those emails or by logging into your account. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
Mobile Push Notifications
With your consent, we send promotional and other push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
Data Access and Deletion
Subject to certain limits and conditions provided under law, we honor the exercise of the right of access or deletion for all of our users, regardless of their location. Any Pryme Infil user may exercise this right by contacting us at [email protected].
SECURITY OF YOUR INFORMATION
We use commercially reasonable physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered or destroyed by breach of any of our physical, technical or managerial safeguards. Please note that e-mails and other communications you send to us through our Site and App are not encrypted, and we strongly advise you not to communicate any confidential information through these means.
CALIFORNIA PRIVACY RIGHTS
This section provides additional disclosures required by the California Consumer Privacy Act (or "CCPA").
Please see below for the categories of personal information we collect about California consumers, along with our business and commercial purposes and categories of third parties with whom this information may be shared.
Categories of Information
Identifiers, such as your name, phone number, email address, social media handle, and unique identifiers (like IP address) tied to your browser or device.
Commercial Information, such as your payment information and Pryme Infil service purchases.
Geolocation Data, such as browsing behavior and information about your usage and interactions with our Services.
Audio, Electronic, Visual or Similar Information, such as profile photo or personal information you may provide during customer support calls and call recordings.
Other Personal Information you Provide, including opinions, preferences, and other personal information contained in product reviews, surveys, or communications.
Inferences, drawn from the above, such as product interests, and purchasing insights.
Business Purpose for Using Information
Performing or providing our services;
Improving and maintaining our Services;
Debugging, such as to identify and repair errors and other functionality issues;
Communicate with you about marketing and other relationship or transactional messages;
Analyze usage, such as by monitoring trends and activities in connection with use of our Services;
Personalize your online experience , such as by tailoring the content and ads you see on our Services and on other platforms based on your preferences, interests, and browsing behavior;
Legal reasons, such as to help detect and protect against security incidents, or other malicious, deceptive, fraudulent, or illegal activity.
Parties with Whom We Share Information
Companies that provide services to us, such as those that assist us with customer support, subscription and order fulfillment, advertising measurement, communications and surveys, data analytics, fraud prevention, cloud storage, bug fix management and logging, and payment processing;
Third parties with whom you consent to sharing your information, such as with social media services or academic researchers;
Our advertisers and marketing partners, such as partners that help determine the popularity of content, deliver advertising and content targeted to your interests, and assist in better understanding your online activity;
Government entities or other third parties for legal reasons, such as to comply with law or for other legal reasons as described in this policy.
Subject to certain limitations and exceptions, the CCPA provides California consumers the right to request to know more details about the categories and specific pieces of personal information, to delete their personal information, to opt out of any "sales" that may be occurring, and to not be discriminated against for exercising these rights.
We do not “sell” your personal information (and will not sell it in the future without providing a right to opt out). We do allow our advertising partners to collect certain device identifiers and electronic network activity via our Services to show ads that are targeted to your interests on other platforms. To opt out, you can use our cookie preferences tool to disable ad trackers on our Site and can adjust your mobile device settings to limit ad tracking through the App.
California consumers may make a rights request by emailing us at [email protected] or by submitting the request on our Site. We will verify your request by asking you to provide information that matches information we have on file about you.
For more details about the personal information we collect, including the categories of sources, please see the “Collection of Information,” above.
We will retain your information for no longer than is reasonably necessary to provide you Services, comply with our legal obligations, resolve disputes, and enforce our agreements. The criteria used to determine our retention periods includes: (a) the length of time we have an ongoing relationship with our users and provide Services, (b) whether there is a legal obligation to which we are subject, and (c) whether retention is necessary to support our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
QUESTIONS AND HOW TO CONTACT US
853 Cotting Court, Suite D
Vacaville, CA 95688